Using an Escalation to Change Item Status

Question

Is it possible to automatically change an Item's status?

Answer

Yes. You can change an item's status automatically by using an escalation and an associated action. In this case we will have the escalation query for items in the Item Master application that have status set to PEDOBS.

The associated action should look something like this:






Note: The rules applied to items are still considered when this escalation is run.

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